Frequently Asked Questions

Please contact our customer care team for the nearest stockist.

Email: customercare@mizkan.co.uk
Telephone: 0800 157 7032 (Monday to Friday, 9am to 5pm)

We are very sorry about the issue that you have experienced with our product.

Please contact our customer care team by email customercare@mizkan.co.uk or telephone on 0800 157 7032 (Monday to Friday, 9am to 5pm) with the details of your complaint. We will endeavour to respond within 3 working days.

All our range of Mizkan products do not contain GMO and are in line with European standards.

All our range of products are suitable for vegetarians but not vegans. However, we’re currently working with our product development team to make all Mizkan products suitable for vegans too. Please watch this space for any communication about when this will happen.

All our Mizkan EU products, which are featured on our website are produced in the factory of Middleton, in Great Britain. Nevertheless, you might be able to find some Mizkan products imported from Japan or the USA in some European Grocery stores. You will be able to differentiate them from our products as the packaging are quite different.

With regards to the foodservice formats, only the cardboard boxes are recyclable. We are still working on the plastic bags containing the product and hope to have more news for you on these soon! The other plastic parts of the packaging are unfortunately not recyclable.

We are pleased to let you know that the packaging of our Kitchen Essential range is recyclable.